If you wish to make a claim you can obtain a claim form by calling 020 8207 9100, by writing to: Claims Department, Pinnacle Insurance plc, Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX or on line at www.pinnacle.co.uk.

You must notify us of your claim by completing a claim form, as soon as possible and in any event within 90 days after the date of discharge from hospital or the date the service was supplied.

We will require proof to our reasonable satisfaction of all facts relevant to the claim, which will include the following:

(a) claims for Hospital Cash, Hospital Parental Stay and Day Case Admission will require the claim form to be fully completed by the hospital authority or registered nursing home that provided the treatment;

(b) claims for Optical and Dental Fees, Physio + and Consultation fees, Dental Accident, Emergency Dental Treatment and Emergency Call-out will require the relevant section on the claim form to be fully completed and the original dated receipts from the service provider;

(c) claims for Loss of Sight will require written confirmation from the appropriate specialist that the loss of sight is total, permanent and irrecoverable;

(d) claims for Oral Cancer will require written confirmation from the consultant; and

(e) in the event that we request receipts, these must be the original dated receipts from the service provider. Copies of receipts will not be acceptable.

We may require you to be examined by a doctor or other medical specialist at our expense. If you fail to keep the appointment, we may not pay the claim.

Benefits will be paid direct to you. We have the right to make any enquiries and/or request any information which we feel is necessary to ascertain the validity of your claim.